How To Be a Better Listener
Learning to be a better listener will help you to be a better person, as well as a better business person. Improving your listening skills will help you to build rapport with your customers which will help you to sell more and grow your creative business. Most people just want to be heard, that includes when buying products and services. Making a connection with your customer, showing genuine curiosity by asking questions and truly listening to their answers shows you value their needs and opinions and builds trust leading to a positive experience for both buyer and seller.
SOME TIPS
- Put away your phone and any other distractions
- Truly listen and focus on the other person to show that you are interested and engaged (don’t multi-task)
- Listen without judgement
- Reflect back what you have heard by asking open ended questions and summarising what they have said to you
- Ask relevant follow up questions to ensure you have heard correctly
- Don’t feel the pressure to fill silences
- Don’t jump in with your own story
- Use positive non-verbal communication, look the other person in the eye and keep an open welcoming posture
- Practice